Training and Support
Book in with us to get the most from your system
With A+K Remote Support (powered by logmeinrescue.com) we are able to provide fast and secure web-based remote assistance to help diagnose and solve problems you may have with your AV solutions. All you need is an internet connection and we can remotely assist you with your A+K Room Booking system. If you require it as part of a service contract we can even setup unattended access to allow remote diagnostics and support even when PCs are inaccessible.
If you need assistance with your system now please contact our technical team on 01638 510900 to request a remote support session code.
On-line demonstrations and training sessions are available from A+K (powered by join.me). On-line demonstrations allow you to discuss your requirements with a product manager in more detail and see a live demonstration of the product to further understand the features and their benefits to your organisation.
On-line training sessions are available after the system is installed and commissioned and can help you expand the scope of system as requirements change over time or be powerful as refresher training for existing users.
To book an on-line demonstration or training session, please complete the Online Demo Request form.
Service Level Agreement (SLA)
A Service Level Agreement (SLA) is offered when purchasing a room booking system. We offer a range of cover, with support levels tailored
to meet your requirements. These packages include on-site assistance, software updates and refresher training, depending on the level of contract.
Phone and remote support is also available from our in-house technical team who can discuss, diagnose then assist to resolve any issues you may have with your room booking system.
Please contact the A+K office on 01638 510900 for information on Service Level Agreement options we offer.
Room Booking Software Downloads
Here you will find links to download zip files containing the current versions of software for A+K's room booking systems.
Please review the relevant System Admin Guide and User Manual before installing software/firmware.Windows download now includes both EvokoHome Panel application and EvokoHome service. Installation instructions included in the download package.
Please download software like 7zip (www.7zip.org) in order to extract EvokoHome.zip that is will be download from windows download link.
Evoko Liso Sofware / Firmware downloads
PLEASE NOTE IF INSTALLING ON WINDOWS: You must uninstall existing Evoko Home and NodeJS version before installing NodeJS 4.8.0 and Evoko Home 1.30. For more info look in the online manual, section 3a (Prerequisites)
- Latest Evoko Home for Windows Download, v1.34 (zip)
- Latest Evoko Liso Firmware Update Download, v1.34 (gz)
- Latest Evoko Home for Linux Download, v1.34 (gz)
- Latest Evoko Liso Firmware Reset Download, v1.34 (gz)
- Domino template v18.104.22.168
Firmware Update Instructions – RoomWizard 20
RoomWizard Exchange Synchronisation Package